Chong Chiu, Ph.D.

Chong Chiu, Ph.D. (MIT, 1977) Founder

"For more than two decades, we've earned our client's trust with over 5,000 root cause analyses WITHOUT RECURRENCE. More than 80% of US plants and 50,000 professionals use our advanced technology to support the goals of an error- and event-free workplace. For your continued trust, we extend our sincere gratitude."

Our Services Include:

  • Independent Root Cause Analysis (RCA)
  • Critical Component Management
  • Integrated Approach to Reduce Injury Rate
  • Training in:
  • Mechanical and/or Electrical Equipment RCA
  • Component Failure Modes
  • Human Performance Improvement
  • Psychologically-based O&P RCA
  • Safety Culture Deficiencies RCA
  • Leadership RCA
  • Apparent Cause Evaluations

 

About PII

Based on more than 325 man-years of quantifiable data collection and research, Performance Improvement International consultants utilize an integrated approach, including prevention, detection and correction, to assist clients in reducing unexpected performance problems.

Our mission statement is simple: “To provide advanced research and applications to help our clients achieve error-free, event-free, and injury-free operations.” In support of that mission, we employ five areas of interrelated expertise:

  1. Equipment Reliability Improvement
  2. Operational Event Rate Reduction
  3. Integrated Event Investigation
  4. Injury Reduction through Human Performance Improvement
  5. Training and Expert Services

Leveraging experience derived from the rigorous standards of the nuclear power industry, PII has developed a broad-based approach to solving performance problems in a wide range of industries, from energy transmission and distribution, to construction, to chip manufacturing, to the medical field. The foundation of PII's methodology is rooted in our “Performance Pyramid,” a systematic analysis of the basis of all operational failures. Through more than twenty years of applied research, PII has developed one of the largest databases of equipment failures in existence, covering more than 112 types of equipment. In addition, our leading probability risk analysis of injury and operational events and their prevention allows us to prescribe the most cost-effective methods to reduce injury and operational risk to practically zero. We offer general and industry-specific training courses in many forms of root cause analysis, error reduction, and equipment failure modalities.

Our team approach combines this strong basis in analytical research and quantifiable results with a pool of experts in a wide array of relevant fields. The result: a nearly 100% success rate in helping more than 5,000 clients meet their short- and long-term performance goals. When you work with PII, our first call is a problem-solving call, not a sales call. We are so confident of our approach that we offer a 100% REFUND FOR RECURRENCE on all our work when our cost-effective recommendations are implemented.

With unparalleled technology and the resources of strategically-employed industry experts, Performance Improvement International offers its clients the benefits of working with a large consulting firm, without the downsides and high costs. Call PII today, and put our integrated approach to work to meet your specific operational needs. When you call, be sure to ask about our new refund for recurrence and significant event-rate reduction programs.

We're Improving, Too!

Please visit us again for our expanded website in coming months.

Meanwhile, please feel free to contact our office via phone, fax or email, to discuss how PII can assist you.