Why is This Course Essential?
Research has shown that more than 93% of procedures are written with hidden human error traps embedded within them. Often, workers make errors resulting from these hidden human error traps. This two-day course teaches procedure writers and users about traps that can be either eliminated from the procedures or avoided during execution of the procedures.
Benefits of This Course:
This course will help students significantly reduce unintended human errors, such as omitting a page or a step, misunderstanding procedure statements, etc., during procedure execution. Procedure writers will learn to prevent many future errors by writing error-proof procedures from the start. Workers will learn to recognize and avoid human error traps embedded in procedures.
Topics Covered in This Course:
- Introduction to procedure and check lists
- Procedural errors (a study of 2,300 procedural errors)
- 25 procedural error traps
- Elimination of procedural human error traps
- Human error rate analysis of procedures
- Prevention of procedural errors
- Detection of procedural errors
- Correction of procedural errors