"Many times in my career in the nuclear industry, I have called on the experts at PII to provide support in the development or improvement of performance analysis and improvement programs and processes. In all cases the impact of PII's cutting-edge approach to the process of performance analysis and improvement delivered significant organizational and individual performance improvement."
~ Clay Warren
Head of Nuclear Business Improvement, Slovenske Elektarne/Enel
Formerly CNO, NPPD Cooper Nuclear Station
Ex-President, Utilities Service Alliance (USA)
Why is This Course Essential?
Organizational and programmatic failures are the most common causes of human errors in the workplace. O&P failures are costly to an organization in many ways. The detection and correction of existing O&P failures are vital to the healthy operation of the organization. Many root cause analyses only identify contributing factors but fail to identify true root causes, because they neglect a critical aspect of the failure: the psychological factors. An accurate RCA must consider and account for both individual and group psychological components of a failure event. No other training course on the market teaches how to factor in this vital component. The techniques supplied in PII's Psychologically-Based O&P Root Cause Analysis course extend beyond mere categorization of O&P events, teaching real-world skills that help solve O&P problems.
Benefits of This Course:
In short, this course gives attendees the skills needed to become effective O&P problem-solvers. The techniques have been proven effective to solve O&P failures, once and for all, in a cost-effective manner.
Topics Covered in This Course:
- Why are repeated O&P failures not solved?
- Investigation Process: PII-Fishsm
- 18 types of O&P Failure Modes
- Differences of isolated human errors, O&P failures, and management errors
- Organizational structure problems
- Programmatic problems
- Organization and program interface problems
- Prevention of O&P failures
- Detection of O&P failures
- Correction of O&P failures
- Common Cause and Root Cause Analysis Methods
- Case studies