Why is This Course Essential?
Workers cannot be held accountable for making errors unless and until they are trained to avoid errors. Using techniques taught in this course, workers are equipped to observe and avoid human error traps in the workplace, and will be able to take full responsibility in human error reduction. Research has shown that about 91% of errors made by workers can be prevented when techniques taught in this course are implemented in the workplace.
Benefits of This Course:
In addition to teaching skills that help employees reduce errors in the workplace, those same techniques can be applied to other areas of daily life. Attendees learn to observe, and use easy-to-remember techniques which help them avoid the 10 most-commonly encountered human error traps – whether those traps are encountered on the job or in their broader lives. Workers make fewer errors, and as a consequence, the mishaps and miseries resulting from those errors are reduced significantly. The net result is a happier person, one who can perform substantially better on both an occupational and a personal level.
Topics Covered in This Course:
- 10 human error traps to avoid
- Observation techniques
- Characteristics of human error traps
- Detection of human error traps
- Techniques to avoid human errors
- Time pressure management (PARC™)
- Distraction management (RECAP™)
- Over-confidence inducers (FIST-A™)
- Communication quality (QV&V™)
- Experiential learning