Why is This Course Essential?
Weak supervisors allow repeat human errors to occur in the workplace. Research has shown that weak supervisors account for about 76% of worker's human errors in the groups they supervise. Moreover, as much as 20 days per year is spent correcting human errors and responding to the consequences of human errors. This course teaches supervisors how to effectively reduce human errors in the workplace. By strengthening the supervisor's skillset, worker's human error rates drop substantially.
Benefits of This Course:
The techniques learned in this course will enable both supervisor's and their workers to reduce human errors in the workplace. Less errors significantly improves the productivity and job satisfaction of both the supervisor and the worker, and translates into higher organizational morale at all levels.
Topics Covered in This Course:
- 28 types of human errors
- 10 human error traps in the workplace
- 10 supervisory skills to reduce human errors
- Skill-based error reduction techniques
- Distraction management (RECAP™)
- Time pressure management (PARC™)
- Rule-based error reduction techniques
- Feedback and reinforcement
- Communication error reduction (QV&V™)
- Knowledge-based error reduction
- Over-confidence avoidance (FIST-A™)
- Interactive review & verification (R&V™)