"I extend our deepest gratitude for PII's support with our recent equipment problem. I could not have anticipated the response we would receive when I made the emergency phone call over the July 4th weekend requesting assistance. PII experts worked around the clock to help us solve a very complex equipment problem. The results were exemplary; you helped us rapidly identify the cause and implement corrective actions, avoiding a costly unplanned unit shutdown. Thanks again for a job well done."
~ Gary P. Whitaker
Supervisor, Fleet Engineering / Systems Engineering
The occurrence of an unexpected, significant event has immediate as well as long-term impacts on an organization. Such events might include:
- A serious injury
- A forced outage of a power plant
- An unexpected plant trip
- A critical equipment failure with significant financial impact
- A project failure – budget overrun, schedule slips, etc.
- A structure failure
- An electrical system blackout
These and similar events signal breakdowns at many levels – human performance, equipment reliability, organizations and programs, and/or management failures. To assess the event's cause, and more importantly, to prevent the recurrence of similar events, breakdowns at all levels need to be investigated. PII's comprehensive approach determines the weaknesses at each level, and prescribes cost-effective methods to prevent recurrence.